Episode 2 – 20 Years of Contact Centers – Has the Industry Really Changed?
In today’s episode we examine how the contact centre industry has changed - or… has it really changed?
When contact centers – or as they were then called, call centers started in ernest, everything was done the old fashioned way. Remember faxes? Or Telephones with a receiver? Or having to raise your hand to go to the toilet?
Episode 51 – OpEx with Marianne Rutz – Leading Ladies – Nathalie Baron from Uniquepathways
I’m so proud of today’s leading lady, Nathalie Baron, Founder of Uniquepathways! She is a fellow Swiss with a wonderful Coaching Practice for Female Executives. Nathalie brings to the table over 15 years of traveling, working and consulting in the world of business and talent management.