Here I discuss the hot potato in the contact center industry - well any industry for that matter - Customer Experience - what do we measure and how do we measure it. With THE authority in the field, Morris Pentel.
In this episode I’m discussing the hot potato in the contact center industry – well any industry for that matter – Customer Experience – what do we measure and how do we measure it.
My guest is an absolute authority in this field – Morris Pentel Morris is the Chairman of the Customer Experience Foundation, he is also a consultant in Business Transformation, all things Omnichannel and of course customer experience. Morris calls himself the Chief Student at London School of Customer Experience. He is simply THE authority in the field.
Resources
Morris Pentel LinkedIn ProfileLondon School of Customer Experience
My Podcast is produced by Andrew Madden Photography and Media Production
