Episode 7 – Insights into the Life of a Global Project Manager – with Joy Bains
In this episode Joy Bains shares a wealth of tips, ideas and insights covering all aspects of project management.
Today I’m talking to Joy Bains. Hands down – Joy is one of the best project / programme managers I have worked with in my career. I hired Joy in May 2019 – simply because I struggled to deliver a global, multilingual programme, spanning around the world – from Malaysia to Puerto Rico.
Episode 44 – OpEx with Marianne Rutz – Your Daily 15 Minute Fix for Success
Two weeks ago we kicked off the LEAP Team Performance Turnaround Bootcamp with a German Class of Frontline People Managers. Their first training was around what type of manager they are, based on their individual Kolbe A Index and a Leadership Assessment Questionnaire the guys had to fill in.
Episode 43 – OpEx with Marianne Rutz – 7 Reasons Why You Should Treat Your Contact Centre Unit as if it was Your OWN Business!
In today’s episode I’m taking you behind the scenes of Rutz Consulting – and in fact of any operation that I have led in the past! You all know by now, that my contact centre career has taken me to BIG names such as Hertz, PayPal, Sitel, Ralph Lauren, Santander… the list goes on.