Episode 1 – How to Create a Successful and Exciting Contact Center Career
In today’s episode I share with you how I started out and eventually created my own business in the contact center industry!
Do you wonder whether it is possible to have a contact center career? Do you think it’s impossible to be successful in the long run in this highly pressurised environment?
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Episode 23 – The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting – with Helen Beaumont Manahan
As EMEA Quality Solutions and CX Manager, Helen is considered a leading voice in our industry on Quality Evaluation.
Episode 22 – Mystery Shopping…. Guess what you Find Out with Marcus von Kloeden
We talk with Marcus von Kloeden, Managing Director of OmniTouch International about Mystery Shopping.
Episode 21 – The Contact Centre Enthusiast – with Martin Teasdale
Martin is an expert in all things Contact Center. He hosts the UK’s first podcast about Contact Centres called ‘Get Out of Wrap’. #GOOW!