Episode 1 – How to Create a Successful and Exciting Contact Center Career
In today’s episode I share with you how I started out and eventually created my own business in the contact center industry!
Do you wonder whether it is possible to have a contact center career? Do you think it’s impossible to be successful in the long run in this highly pressurised environment? Resources Our Facebook Group
Episode 59 – OpEx with Marianne Rutz – Karen Levett – Inside the Chat(ter)box
You probably have used the chat function offered by a number of businesses such as banks, airlines, hotels, credit card companies…. And most probably you had mixed emotions and experiences with using this tool.
Episode 58 – OpEx with Marianne Rutz – Leading Gents Mark Walton
This episode couldn’t come any more timely…. Just recently two major UK banks have announced that their working from home solution is here to stay!
Episode 57 – OpEx with Marianne Rutz – Leading Gents with Mark Hillary
It’s not everyday that I get to sit down with an accomplished author in the Customer Service and Customer Experience Space!