Episode 1 – How to Create a Successful and Exciting Contact Center Career
In today’s episode I share with you how I started out and eventually created my own business in the contact center industry!
Do you wonder whether it is possible to have a contact center career? Do you think it’s impossible to be successful in the long run in this highly pressurised environment? Resources Our Facebook Group
Episode 35 – OpEx with Marianne Rutz – How to Show Empathy in Complaint Handling with Sarah Lawrence
Holistic complaints handling has nothing to do with hugging trees – yet the complaint handling process is changing post-Covid-19.
OpEx with Marianne Rutz – Bonus Episode 1 – Black Friday is Coming – Is your Team Ready?
Every day I see and hear it from front line managers in contact centres and customer service centres – Everyday leaders worry about peak season! Every day I hear team members being stressed out about peak!
Episode 34 – OpEx with Marianne Rutz – Diversity and Inclusion – Ticking the Box is Not Enough with Berthine Crèvecoeur West
I really struggled with this episode…. Firstly – ever since George Floyd’s murder in June 2020 I thought by myself – what have I missed? What is it that I have never really spoken about?