Episode 3 – The C-word in the Contact Center – Going through a Cancer Trauma and it’s Impact

Are you of working age and going through a cancer trauma? And you are wondering how to communicate with your manager, your peers? You are not alone!

Are you of working age and going through a cancer trauma? Or any other long term sickness, preventing you from going to work? And you are wondering how to communicate with your manager, your peers? You are not alone!

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Elephant in the Room Part 2

My Podcast is produced by Unavoided Media

Latest Podcasts

Episode 23 – The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting – with Helen Beaumont Manahan

As EMEA Quality Solutions and CX Manager, Helen is considered a leading voice in our industry on Quality Evaluation.

Episode 22 – Mystery Shopping…. Guess what you Find Out with Marcus von Kloeden 

We talk with Marcus von Kloeden, Managing Director of OmniTouch International about Mystery Shopping.

Episode 21 – The Contact Centre Enthusiast – with Martin Teasdale 

Martin is an expert in all things Contact Center. He hosts the UK’s first podcast about Contact Centres called ‘Get Out of Wrap’. #GOOW!