Episode 3 – The C-word in the Contact Center – Going through a Cancer Trauma and it’s Impact

Are you of working age and going through a cancer trauma? And you are wondering how to communicate with your manager, your peers? You are not alone!

Are you of working age and going through a cancer trauma? Or any other long term sickness, preventing you from going to work? And you are wondering how to communicate with your manager, your peers? You are not alone!

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Elephant in the Room Part 2

My Podcast is produced by Andrew Madden Photography and Media Production

Latest Podcasts

Episode 64 – OpEx with Marianne Rutz – Leaders in Service

What if you could deliver High quality Customer Service and High profitability?

In this episode I am taking you back to the Leaders In Service Summit from 12th May 2021! This was the opening keynote!

Episode 63 – OpEx with Marianne Rutz – Holistic Customer Service Delivery….Is it possible?

In today’s episode I will be discussing the topic of Holistic Service Delivery……yes – really.

Something of which I would never have heard myself saying 5 years ago.

Episode 62 – OpEx with Marianne Rutz – Leading Gents – Lee Houghton

Lee Houghton knows all about knowing…. And subsequently doing!