Episode 3 – The C-word in the Contact Center – Going through a Cancer Trauma and it’s Impact

Are you of working age and going through a cancer trauma? And you are wondering how to communicate with your manager, your peers? You are not alone!

Are you of working age and going through a cancer trauma? Or any other long term sickness, preventing you from going to work? And you are wondering how to communicate with your manager, your peers? You are not alone!

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Elephant in the Room Part 2

My Podcast is produced by Unavoided Media

Latest Podcasts

Episode 35 – OpEx with Marianne Rutz – How to Show Empathy in Complaint Handling with Sarah Lawrence

Holistic complaints handling has nothing to do with hugging trees – yet the complaint handling process is changing post-Covid-19.

OpEx with Marianne Rutz – Bonus Episode 1 – Black Friday is Coming – Is your Team Ready?

Every day I see and hear it from front line managers in contact centres and customer service centres – Everyday leaders worry about peak season! Every day I hear team members being stressed out about peak!

Episode 34 – OpEx with Marianne Rutz – Diversity and Inclusion – Ticking the Box is Not Enough with Berthine Crèvecoeur West

I really struggled with this episode…. Firstly – ever since George Floyd’s murder in June 2020 I thought by myself – what have I missed? What is it that I have never really spoken about?