Episode 4 – The C-Word in the Contact Center World – I Didn’t Know You Were so ill…
Today we dive into the options you have got to make your employee feel supported and valued, despite their illness.
As a manager, in charge of people with serious illnesses, it is your responsibility to ensure there is an open communication line with your employee. But… you don’t know what to say? I know it can be difficult.
OpEx with Marianne Rutz – Bonus Episode 1 – Black Friday is Coming – Is your Team Ready?
Every day I see and hear it from front line managers in contact centres and customer service centres – Everyday leaders worry about peak season! Every day I hear team members being stressed out about peak!