Episode 4 – The C-Word in the Contact Center World – I Didn’t Know You Were so ill…
Today we dive into the options you have got to make your employee feel supported and valued, despite their illness.
As a manager, in charge of people with serious illnesses, it is your responsibility to ensure there is an open communication line with your employee. But… you don’t know what to say? I know it can be difficult.
Episode 59 – OpEx with Marianne Rutz – Karen Levett – Inside the Chat(ter)box
You probably have used the chat function offered by a number of businesses such as banks, airlines, hotels, credit card companies…. And most probably you had mixed emotions and experiences with using this tool.