Episode 4 – The C-Word in the Contact Center World – I Didn’t Know You Were so ill…
Today we dive into the options you have got to make your employee feel supported and valued, despite their illness.
As a manager, in charge of people with serious illnesses, it is your responsibility to ensure there is an open communication line with your employee. But… you don’t know what to say? I know it can be difficult.
Episode 44 – OpEx with Marianne Rutz – Your Daily 15 Minute Fix for Success
Two weeks ago we kicked off the LEAP Team Performance Turnaround Bootcamp with a German Class of Frontline People Managers. Their first training was around what type of manager they are, based on their individual Kolbe A Index and a Leadership Assessment Questionnaire the guys had to fill in.
Episode 43 – OpEx with Marianne Rutz – 7 Reasons Why You Should Treat Your Contact Centre Unit as if it was Your OWN Business!
In today’s episode I’m taking you behind the scenes of Rutz Consulting – and in fact of any operation that I have led in the past! You all know by now, that my contact centre career has taken me to BIG names such as Hertz, PayPal, Sitel, Ralph Lauren, Santander… the list goes on.