What The Operational Excellence Show Podcast is About
Each week on OpEx we feature powerful insights, training and interviews to help you navigate and step up to be the business leader you desire to be!
Do you work in the service delivery industry?
Providing operational excellence to your team, your customers, your colleagues?
Are you passionate about people, do you strive for good processes and want to make a profit as you do so?
This is the podcast you have been waiting for!
Each week we feature powerful insights, training and interviews to help you navigate and step up to be the business leader you desire to be! Our industry is fast paced, cruel at times and it often is tinted with negative experiences or emotions.
It is my mission to change this picture! The Contact Center Industry offers massive potential for professionals from all walks of life, to succeed in a career tailored to their talents.
Episode 44 – OpEx with Marianne Rutz – Your Daily 15 Minute Fix for Success
Two weeks ago we kicked off the LEAP Team Performance Turnaround Bootcamp with a German Class of Frontline People Managers. Their first training was around what type of manager they are, based on their individual Kolbe A Index and a Leadership Assessment Questionnaire the guys had to fill in.
Episode 43 – OpEx with Marianne Rutz – 7 Reasons Why You Should Treat Your Contact Centre Unit as if it was Your OWN Business!
In today’s episode I’m taking you behind the scenes of Rutz Consulting – and in fact of any operation that I have led in the past! You all know by now, that my contact centre career has taken me to BIG names such as Hertz, PayPal, Sitel, Ralph Lauren, Santander… the list goes on.