When Marianne started out in the contact center industry in August 1999, she had no idea that a nine months engagement with Hertz would lead to a wonderful career and eventually to her own consulting business in and for the multilingual contact center world.
Marianne has always been passionate about people. She says “I learned from my dad, Rev. Niklaus Rutz to follow the “Soup, Soap Salvation principle” – people need to be fed and watered before you can offer or sell them anything. No wonder, the firm’s LEAP framework also follows that very principle.
Her personal values of
Are guiding her and her team from the very first client engagement right through to the celebrations of a successful delivery.
Marianne speaks 4 languages fluently, helping her to understand what’s really going on in the contact center world on a much deeper level than just outsourcing opportunities and process improvements. Having lived in Dublin, Frankfurt, Bangalore, Manchester and now Stirling, she knows that trust with people needs to be earned, respecting cultures and values of her clients being at the core of successful transformation in the firms.
Marianne is host of the industry leading “Operational Excellence Show” Podcast featuring Leadership topics, Industry news and training episodes as well as renowned guest speakers.
In her spare time, Marianne loves to spend time with her husband Kevin or her three children and their families, preferably in the mountains or over a glass of wine! She is also an advocate for cancer travellers, supporting Maggie’s Cancer Care Centers with fundraising activities and very practical workshops, having travelled her own cancer journey in recent years.
Teresa has extensive experience, encompassing HR, L&D, Training, Business Change and Coaching. She has successfully led both companies and people through culture and operational change by delivering effective training and coaching programmes. At the heart of her approach is the ability to engage with and understand people, their drivers so that they themselves become champions of change and their own learning and development. She has worked and continues to work in multiple industry sectors both UK and internationally. Her energy and personal style builds rapport quickly with all company levels and she is seen as instrumental to making change and learning a success.
As the Founder of LD Compliance, Laura has a passion for ensuring accuracy, efficiency and organisation. With experience in Project Management, Financial Compliance and PA duties, Laura offers a personally catered service at every turn.
Adrian is a Video Producer and Audio Production Specialist at one of Scotland’s most exciting internet and media companies: unavoided.com
I have over 20 years experience working in sound and video and am skilled in; Media Production, Podcast Production, Audio Editing, Sound Engineering, Video Production, Video Filming Work
I earned formal training, graduating with distinction from The School of Audio Engineering in 2001.