Advocate for operational excellence in the contact center industry
Marianne Rutz is the founder and owner of rutz consulting and The Operational Excellence Show podcast.
Her mission and passion is in helping contact center leaders to truly transform their operational delivery by using their companies vision and values statements and deliver a truly excellent customer and employee engagement.
Her LEAP framework
Provides a model for bringing the delivery of results to life.
Marianne worked in the multilingual contact center industry for over 20 years, before, following a grave illness, setting up her own consultancy firm. Her passion for people and service excellence go as far back as she can possibly think. Her father taught her to provide “Soup, Soap and Salvation” – in that order for human beings in her circle.
Marianne’s podcast “the Operational Excellence Show” is offering insights, learnings and stories touching on all things contact center.
Outside of work, Marianne, a Swiss National, lives in Scotland with her English husband and is the mother of 3 children and the Oma (German for Granny) to 7 very lively children. She enjoys cooking, the out-doors, reading and is a fashion lover. Her claim to fame is winning the Dublin Wheelers Ladies time-trial championships in 2001!
Teresa has extensive experience, encompassing HR, L&D, Training, Business Change and Coaching. She has successfully led both companies and people through culture and operational change by delivering effective training and coaching programmes. At the heart of her approach is the ability to engage with and understand people, their drivers so that they themselves become champions of change and their own learning and development. She has worked and continues to work in multiple industry sectors both UK and internationally. Her energy and personal style builds rapport quickly with all company levels and she is seen as instrumental to making change and learning a success.
As the Founder of LD Compliance, Laura has a passion for ensuring accuracy, efficiency and organisation. With experience in Project Management, Financial Compliance and PA duties, Laura offers a personally catered service at every turn.
Adrian is a Video Producer and Audio Production Specialist at one of Scotland’s most exciting internet and media companies: unavoided.com
I have over 20 years experience working in sound and video and am skilled in; Media Production, Podcast Production, Audio Editing, Sound Engineering, Video Production, Video Filming Work
I earned formal training, graduating with distinction from The School of Audio Engineering in 2001.