Getting into the trenches with your staff? Leading the way in operational excellence? That’s me – and what I have done successfully for over 20 years in the corporate world. I’ve managed multi million dollar projects for Thomas Cook, Ralph Lauren, Banco Santander including recruitment and HR support.
I’m passionate about processes and profits – built and achieved through people.
Peter is THE go-to expert for data relating to the BPO industry. He has been at the forefront of contact center services market advisory for over a decade!
Summer is an amazing time of the year! Whether it’s walking up the mountains, along the sea or simply strolling along the city centre – I love it. And probably, as I write this and the lockdown in Scotland is easing off – this year even more so than maybe any other summer!
The lockdown has done some strange things to people! For me it was that, at times, I wasn’t clear what day of the week it was…. And, before I knew it, the week was gone!
This was a first…. A three day mindset retreat I had booked to attend in person was moved on-line by the organisers. Granted – I was a little skeptical, after all – I had booked this event for my own personal growth and the growth of Rutz Consulting as Best In Class Service Provider in the Contact Center Industry.