Getting into the trenches with your staff? Leading the way in operational excellence? That’s me – and what I have done successfully for over 20 years in the corporate world. I’ve managed multi million dollar projects for Thomas Cook, Ralph Lauren, Banco Santander including recruitment and HR support.
I’m passionate about processes and profits – built and achieved through people.
What if you could deliver High quality Customer Service and High profitability?
In this episode I am taking you back to the Leaders In Service Summit from 12th May 2021! This was the opening keynote!
It was my great privilege to be invited to speak at this recent event, organised by ultimate.ai. The event was a Customer Experience webinar and I was part of a panel of accomplished women leaders in the industry. The video of the webinar can be viewed here (my segment begins at the 1hr 20min mark!).
Summer is an amazing time of the year! Whether it’s walking up the mountains, along the sea or simply strolling along the city centre – I love it. And probably, as I write this and the lockdown in Scotland is easing off – this year even more so than maybe any other summer!
The lockdown has done some strange things to people! For me it was that, at times, I wasn’t clear what day of the week it was…. And, before I knew it, the week was gone!