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Podcasts

The Operational Excellence Show
The Operational Excellence Show

Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

Episode 141 – OPEX- Leading Gents – Dave D’Arcy – Laughing Leadership is Leadership a Laughing Matter
byMarianne Rutz

As I record this episode on 22 May 2023 – Dave D’Arcy who is well known in the employee engagement & leadership world is launching his own business.

We discuss the aspects of leadership beyond Net Promoter Scores, Trust Pilot or Google reviews! 

With his experience in the Corporate World, Dave is bringing Leadership Skills and Fun at work, putting your employees first, together!

 

Links:

LinkedIn: https://www.linkedin.com/in/davemdarcy/

Web: https://www.davedarcy.co.uk/

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

 

This Podcast is produced by: Andrew Madden Photography & Media Production

Episode 141 – OPEX- Leading Gents – Dave D’Arcy –  Laughing Leadership is Leadership a Laughing Matter
Episode 141 – OPEX- Leading Gents – Dave D’Arcy – Laughing Leadership is Leadership a Laughing Matter
May 31, 2023
Marianne Rutz
Episode 140 – OPEX – Chasing Dreams and Achieving Goals – Cheers to Rutz Consultings 5th Birthday!
April 26, 2023
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Episode 139 – OPEX – Navigating the Identity Maze as an Individual, a CEO and a Thought Leader
April 20, 2023
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Episode 138 – OPEX – Foundation Series – BONUS EPISODE – Customer Service Delivery Made Easy – HOW TO BECOME A BETTER LEADER
April 12, 2023
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Episode 137 – OPEX – Foundation Series – Customer Service Delivery Made Easy – Week 4 – SHOW ME THE MONEY IN CUSTOMER SERVICE
April 5, 2023
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Episode 136 – OPEX – Foundation Series – Customer Service Delivery Made Easy – Week 3 – DO NOT OPERATE IN SILO
March 29, 2023
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Episode 135 – OPEX – Foundation Series – Customer Service Delivery Made Easy – Week 2 – THE BACKBONE OF OUR ORGANISATION… THE OPS HANDBOOK
March 22, 2023
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Episode 134 – OPEX – Foundation Series – Customer Service Delivery Made Easy – Week 1 – 3 POWERFUL STEPS TO ENSURE YOU HIRE THE RIGHT PEOPLE!
March 15, 2023
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Episode 133 – OPEX – Leading Ladies – Wendy Sellers – The HR Lady
February 8, 2023
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Episode 132 – OPEX- Leading Ladies – Marybeth Gregg
February 1, 2023
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Episode 131 – OPEX – Where is your customer Service going Wrong?
January 26, 2023
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Episode 130 – OPEX – Perspective is Key
January 19, 2023
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Episode 129 – OPEX- Leading Gents – Ken Babcock – It Takes Two To Tango
January 11, 2023
Marianne Rutz
Episode 128 – OPEX – Happy New Year 2023 – Revisit – Your daily 15 minute fix to success
January 4, 2023
Marianne Rutz
Episode 127 – OPEX – Queens fix each other's Crowns
December 21, 2022
Marianne Rutz
Episode 126 – OPEX – Leading Ladies – Harriet Waley Cohen
December 14, 2022
Marianne Rutz
Episode 125 – OPEX – Leading Gents – Growth in Real Estate & Business with Cesar Hasslemann
December 7, 2022
Marianne Rutz
Episode 124 – OPEX – Re-Visit – Through the Lens of a Scottish Whisky Business – with Karen Somerville
November 30, 2022
Marianne Rutz
Episode 123 – OPEX – Leading Ladies – Nikki Bradley – BEING your Brand
November 23, 2022
Marianne Rutz
Episode 122 – OPEX – Leading Gents – Paul McCarthy CEO of Snapfix
November 16, 2022
Marianne Rutz
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