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Podcasts

The Operational Excellence Show
The Operational Excellence Show

Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

Episode 99 – OpEx with Marianne Rutz – Leading Gents – Tommy Yionoulis
byMrianne Rutz

I love data! I love Data Analytics – and if all of this comes in an App – Happy days! My guest today is the Founder and CEO of OpsAnalitica, Tommy Yionoulis! His big promise: You can measure everything, real time in a meaningful way! What’s on paper should be on Ops Analitica! We discuss how Tommy started his business, but also what his clients get when using the App! And no we are not encouraging you to use all the functionality from day 1! Quite the opposite! Start with measuring data that moves the needle the quickest, for you, your employees and your customers! Links: https://opsanalitica.com/

LinkedIn:  https://www.linkedin.com/in/tommyy/ Course Waitlist: https://rutzconsulting.com/customer-service-course/

Episode 97 Customer Service Delivery Made easy: https://operationalexcellenceshow.libsyn.com/episode-97-opex-with-marianne-rutz-customer-service-delivery-made-easy

Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/

Rutz Consulting Website: https://rutzconsulting.com/

 

This Podcast is produced by: Andrew Madden Photography & Media Production

Episode 99 – OpEx with Marianne Rutz – Leading Gents – Tommy Yionoulis
Episode 99 – OpEx with Marianne Rutz – Leading Gents – Tommy Yionoulis
May 25, 2022
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Episode 98 – OpEx with Marianne Rutz – Leading Ladies – Carrie-Lynn Hotson
May 18, 2022
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Episode 97 – OpEx with Marianne Rutz – Customer Service delivery Made Easy
May 11, 2022
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Episode 96 – OpEx with Marianne Rutz – Leading Gents – Ed Tyson – Chief Architect of Leadership SOPs
May 4, 2022
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Episode 95 – OpEx with Marianne Rutz – Leading Ladies – Caitlin Rozario – Co Founder Interlude
April 20, 2022
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Episode 94 – OpEx with Marianne Rutz – Leading Gents – Jimmy Hosang CEO
April 13, 2022
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Episode 93 – OpEx with Marianne Rutz – Leading Gents – Prabhjot Singh
April 6, 2022
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Episode 92 – OpEx with Marianne Rutz – Leading Ladies – Ellen Wakelam – Business Continuity in Real Entrepreneurial life
March 30, 2022
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Episode 91 – OpEx with Marianne Rutz – Leading Gents – Why You shouldn’t ignore your Shift-Planning – all things WFM with Marc Thompson and Paul Dermott
March 24, 2022
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Episode 90 – OpEx with Marianne Rutz – How I built a successful Consulting Business in Customer Service Delivery
March 16, 2022
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Episode 89 – OpEx with Marianne Rutz – Leading Gents – Gregorio Uglioni – CCXP Customer Experience Par Excellence
March 9, 2022
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Episode 88 – OpEx with Marianne Rutz – Leading Ladies – Joy Bains (welcome back!) International Programme Management made Easy
March 2, 2022
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Episode 87 – OpEx with Marianne Rutz – Leading Gents – Nuno van Dunem da Costa – A Career in Customer Management
February 23, 2022
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Episode 86 – OpEx with Marianne Rutz – Leading Ladies – Marianne Withers
February 16, 2022
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Episode 85 – OpEx with Marianne Rutz – Leading Gents – William Carson
February 9, 2022
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Episode 84 – OpEx with Marianne Rutz – Leading Ladies – Berthine Crevecoeur West & Alicia Butler Pierre
February 2, 2022
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Episode 83 – OpEx with Marianne Rutz – Leading Gents – Mark Essey
December 9, 2021
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Episode 82 – OpEx with Marianne Rutz – Leading Ladies – Alicia Butler Pierre – Post Pandemic Business Infrastructure
December 3, 2021
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Episode 81 – OpEx with Marianne Rutz – People, Process, Profit – 3/3
November 25, 2021
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Episode 80 – OpEx with Marianne Rutz – People, Process, Profit – 2/3 – Mark Buckley
November 17, 2021
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