Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.
I love data! I love Data Analytics – and if all of this comes in an App – Happy days! My guest today is the Founder and CEO of OpsAnalitica, Tommy Yionoulis! His big promise: You can measure everything, real time in a meaningful way! What’s on paper should be on Ops Analitica! We discuss how Tommy started his business, but also what his clients get when using the App! And no we are not encouraging you to use all the functionality from day 1! Quite the opposite! Start with measuring data that moves the needle the quickest, for you, your employees and your customers! Links: https://opsanalitica.com/
LinkedIn: https://www.linkedin.com/in/tommyy/ Course Waitlist: https://rutzconsulting.com/customer-service-course/
Episode 97 Customer Service Delivery Made easy: https://operationalexcellenceshow.libsyn.com/episode-97-opex-with-marianne-rutz-customer-service-delivery-made-easy
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
