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Home Podcasts

Podcasts

The Operational Excellence Show
The Operational Excellence Show

Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

Episode 131 – OPEX – Where is your customer Service going Wrong?
byMarianne Rutz

When was the last time you experienced excellent customer service?

In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for the better of the customer. 

In my research, I stumbled upon a Forbes article that was released in December 2022, discussing 10 Customer Service Predictions for 2023

Join me as I delve in to the changes many industries are discovering for their customer experience & how to ensure your business is on the correct side of these changes.

Links

Article – Ten Customer Service And CX Predictions For 2023 (Part One) (forbes.com)

 

Contact us at info@rutzconsulting.com or email me directly marianne@rutzconsulting.com

Website: https://rutzconsulting.com/

 

This Podcast is produced by: Andrew Madden Photography & Media Production

Episode 131 – OPEX – Where is your customer Service going Wrong?
Episode 131 – OPEX – Where is your customer Service going Wrong?
January 26, 2023
Marianne Rutz
Episode 130 – OPEX – Perspective is Key
January 19, 2023
Marianne Rutz
Episode 129 – OPEX- Leading Gents – Ken Babcock – It Takes Two To Tango
January 11, 2023
Marianne Rutz
Episode 128 – OPEX – Happy New Year 2023 – Revisit – Your daily 15 minute fix to success
January 4, 2023
Marianne Rutz
Episode 127 – OPEX – Queens fix each other's Crowns
December 21, 2022
Marianne Rutz
Episode 126 – OPEX – Leading Ladies – Harriet Waley Cohen
December 14, 2022
Marianne Rutz
Episode 125 – OPEX – Leading Gents – Growth in Real Estate & Business with Cesar Hasslemann
December 7, 2022
Marianne Rutz
Episode 124 – OPEX – Re-Visit – Through the Lens of a Scottish Whisky Business – with Karen Somerville
November 30, 2022
Marianne Rutz
Episode 123 – OPEX – Leading Ladies – Nikki Bradley – BEING your Brand
November 23, 2022
Marianne Rutz
Episode 122 – OPEX – Leading Gents – Paul McCarthy CEO of Snapfix
November 16, 2022
Marianne Rutz
Episode 121 – OPEX – How to prepare for Peak 2022
November 9, 2022
Marianne Rutz
Episode 120 – Leading Ladies – Kristin Zhivago – Selling the Way Your Customers want to Buy!
November 2, 2022
Marianne Rutz
Episode 119 – OPEX – Re-Visit – Talking the Mental Health Truth – with BJ Kennedy
October 27, 2022
Marianne Rutz
Episode 118 – OPEX – Leading Gents – Ryan Estes of Kitcaster, The Podcast Agency – Celebrating Good Conversation
October 12, 2022
Marianne Rutz
Episode 117 – OPEX – Leading Gents – Sales Solves all Sins with Don Markland
October 6, 2022
Marianne Rutz
Episode 116 – OPEX – What 7 years On A Cancer Journey Have Taught Me, Personally and Professionally
September 29, 2022
Marianne Rutz
Episode 115 – OPEX – Managing Wealth and Staying True to Oneself – Christine LaFrance O’Byrne
September 21, 2022
Marianne Rutz
Episode 114 – OPEX – Leading Gents – Perfect Marketing – is there any such thing? With David Baer
September 14, 2022
Marianne Rutz
Episode 113 – OPEX – Welcome to Customer Service Delivery Made Easy September 2022
September 8, 2022
Marianne Rutz
Episode 112 – OPEX – Leading Gents – Andrew Wrobel – Engaging in Emerging Europe
August 31, 2022
Marianne Rutz
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