Case Studies

To successfully execute worldwide customer service delivery, Signify joined forces with Rutz Consulting to identify process improvements and omnichannel channel solutions tailored to a global audience. Challenge Signify needed to simplify its customer service delivery from 40 locations and languages into three hubs in Enschede, Kuala Lumpur and San Juan. It presented challenges with costs, …

In need of streamlining procedures and its customer service delivery, Hertz enlisted our support to establish a shared services centre in Dublin, Ireland. Challenge Hertz was offering customer service delivery from all countries in Europe, resulting in disjointed policies and procedures. Its widespread team was not cost-effective and proved a lack of flexibility in working …