It was my great privilege to be invited to speak at this recent event, organised by ultimate.ai. The event was a Customer Experience webinar and I was part of a panel of accomplished women leaders in the industry. The video of the webinar can be viewed here (my segment begins at the 1hr 20min mark!). …
Summer is an amazing time of the year! Whether it’s walking up the mountains, along the sea or simply strolling along the city centre – I love it. And probably, as I write this and the lockdown in Scotland is easing off – this year even more so than maybe any other summer!
The lockdown has done some strange things to people! For me it was that, at times, I wasn’t clear what day of the week it was…. And, before I knew it, the week was gone!
This was a first…. A three day mindset retreat I had booked to attend in person was moved on-line by the organisers. Granted – I was a little skeptical, after all – I had booked this event for my own personal growth and the growth of Rutz Consulting as Best In Class Service Provider in the Contact Center Industry.
Seriously… I am tired of all the speculation how the new normal is going to look! And no – I’m not rebelling, I’m not in denial that things will change and I am not sticking my head in the sand either!
May is always such a lovely month! Nearly half way through the year – nature is beaming! Young greens everywhere, trees blossoming and my heart just lifts when I’m on my morning walk.
I hope you are all well and safe – but probably like so many – you might feel tired and frustrated. I certainly am.
I have never seen so many celebrations going on since the lock-down in the UK since Covid-19 began! People seem to remember that there is more to life than work, stress, money!
I was asked to talk about some of the problems of trying to shift very quickly to a work from home strategy – just as many companies are doing right now.
It’s Easter Weekend – and whether you consider yourself spiritual or religious… Easter is always a time of Hope!
Hope that things change! Hope that we will get there! Hope to meet again – especially in a difficult time like now with Covid-19!