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Women Leading the Way: Customer Service Trends 2021

It was my great privilege to be invited to speak at this recent event, organised by ultimate.ai. The event was a Customer Experience webinar and I was part of a panel of accomplished women leaders in the industry. The video of the webinar can be viewed here (my segment begins at the 1hr 20min mark!). …

Summer – A Wonderful Time to Unwind!

Summer is an amazing time of the year! Whether it’s walking up the mountains, along the sea or simply strolling along the city centre – I love it. And probably, as I write this and the lockdown in Scotland is easing off – this year even more so than maybe any other summer!

This Week Marked a Defining Moment in my Life!

This was a first…. A three day mindset retreat I had booked to attend in person was moved on-line by the organisers. Granted – I was a little skeptical, after all – I had booked this event for my own personal growth and the growth of Rutz Consulting as Best In Class Service Provider in the Contact Center Industry.

How Will the New Normal Look?

Seriously… I am tired of all the speculation how the new normal is going to look! And no – I’m not rebelling, I’m not in denial that things will change and I am not sticking my head in the sand either!

A Time of Change, a Time of Hope

It’s Easter Weekend – and whether you consider yourself spiritual or religious… Easter is always a time of Hope!
Hope that things change! Hope that we will get there! Hope to meet again – especially in a difficult time like now with Covid-19!