Operational Excellence – What has Cooking got to do with It?

The last two weeks have been challenging – my team and I had to meet a deadline – with a hefty penalty attached if we were not to make it or if we were not able to get an agreement to extend the project for 14 days. Either way – to make it in time required long hours – asking for the extension also required long hours, as none of us is a legal expert.

In these highly focused times it is important to relax….which for me is easier said than done.
I am a Kolbe 8 – 6 – meaning I am a high fact finder and an equally high follow through(er) – which on the one hand makes me and my consulting firm so successful – on the other hand I find it incredibly difficult to relax and let my hair down.

I had to mindfully create downtime by

  • Switching off my phone
  • No TV
  • Putting on my favourite music playlist
  • Enjoying a G&T

And filled the time with cooking, reading, and flower arranging. The results were amazing!

Book: “The Inspired Leader”  by Andy Bird – I can highly recommend this book!
Meal: Stuffed Sea Bass with Camargue Rice & Peas and Asparagus – Happy to share the recipe!
Flowers: Daffodils and Roses arranged in my late mother-in-law’s silver dish – So Simple  – yet Stunning!

Vow to self: Do this at least once every two weeks!

What’s happening on The Operational Excellence Podcast?

Last week’s podcast with Mo Pentel de-bunked the buzz word Customer Experience! It’s one of the most abused words in the industry just now. I recently got involved in a discussion on Linked In around that topic. To me it is very clear – Customer Experience is not just about the end customer. There has to be CX in every single department of your organisation!
Do you agree?

https://rutzconsulting.com/podcasts/episode-14-customer-experience-wisdom-from-an-authority-in-the-field-with-morris-pentel%e2%80%a8/

In this week’s episode I’m discussing all things recruitment with the wonderful Jo Griffiths of CCA Recruitment! As Working From Home most definitely is here to stay in some form – we debate how this shift in the industry is impacting the recruitment industry. We also look at how we get the roles filled with the best candidates, ensuring both, hiring-managers and candidates get to be their best self!

To my embarrassment – I also need to brush up on my geography of Britain!

Enjoy the weekend – and stay safe!
Marianne