Skip to Content
  • Home
  • About Rutz Consulting
    • Our Work
    • Case Studies
    • Supporting Maggie’s
  • Meet The Team
  • Blog
  • Podcasts
  • Events
  • Contact
  • Home
  • About Rutz Consulting
    • Our Work
    • Case Studies
    • Supporting Maggie’s
  • Meet The Team
  • Blog
  • Podcasts
  • Events
  • Contact
Home Podcasts

Podcasts

The Operational Excellence Show
The Operational Excellence Show

Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

Kevin Wilkinson – Factoring the Future and Reshaping Property Management
byMarianne Rutz

In this special episode of The Leaders’ Lounge, Marianne Rutz sits down with none other than Kevin Wilkinson – Founder of Ethical Maintenance and her husband! Together, they share an in-depth conversation about Kevin’s inspiring journey from a successful corporate career to building a Community Interest Company (CIC) that’s revolutionising property factoring in Scotland.

Kevin opens up about his decision to leave a well-established career and embrace entrepreneurship in a notoriously unloved industry. He shares insights into why property factoring in Scotland has been so problematic, and how Ethical Maintenance has risen to the challenge by putting homeowners first and creating a community-focused service model.

In this episode, Kevin and Marianne discuss:

  • The history behind Ethical Maintenance and how it empowers homeowners to take control of their communal areas.
  • Kevin’s role as an advisor to the Scottish Government during the creation of the Property Factors Act 2011 and his input in shaping the industry’s code of conduct.
  • The challenges of serving an entire community versus individual homeowners, and how clear communication and transparency are key.
  • The unique approach of Ethical Maintenance as a Community Interest Company and why that sets them apart from traditional property managers.

This episode offers a behind-the-scenes look at how Ethical Maintenance continues to disrupt the property factoring industry while staying true to its ethos of transparency, empowerment, and community engagement.

Resources Mentioned:

  • Ethical Maintenance: ethicalmaintenance.org
  • Connect with Kevin Wilkinson and Marianne Rutz on LinkedIn

Subscribe to The Leaders’ Lounge for more insights on operational excellence, leadership, and creating lasting impact in your industry.

Kevin Wilkinson – Factoring the Future and Reshaping Property Management
Kevin Wilkinson – Factoring the Future and Reshaping Property Management
October 11, 2024
Marianne Rutz
Cancerversary Reflections: How I Found Purpose and Power in Leadership
October 4, 2024
Leading Business Consultant Marianne Rutz
Mike Roberts on Building a Human-Centered LinkedIn Digital Strategy
September 27, 2024
Leading Business Consultant Marianne Rutz
The CEO Playbook – Part 3
September 20, 2024
Marianne Rutz
The CEO Playbook – Part 2
September 13, 2024
Marianne Rutz
The CEO Playbook – Part 1
September 5, 2024
Marianne Rutz
Episode 141 – OPEX- Leading Gents – Dave D’Arcy – Laughing Leadership is Leadership a Laughing Matter
May 31, 2023
Marianne Rutz
Episode 140 – OPEX – Chasing Dreams and Achieving Goals – Cheers to Rutz Consultings 5th Birthday!
April 26, 2023
Marianne Rutz
Episode 139 – OPEX – Navigating the Identity Maze as an Individual, a CEO and a Thought Leader
April 20, 2023
Marianne Rutz
Episode 138 – OPEX – Foundation Series – BONUS EPISODE – Customer Service Delivery Made Easy – HOW TO BECOME A BETTER LEADER
April 12, 2023
Marianne Rutz
Episode 137 – OPEX – Foundation Series – Customer Service Delivery Made Easy – Week 4 – SHOW ME THE MONEY IN CUSTOMER SERVICE
April 5, 2023
Marianne Rutz
Episode 136 – OPEX – Foundation Series – Customer Service Delivery Made Easy – Week 3 – DO NOT OPERATE IN SILO
March 29, 2023
Marianne Rutz
Episode 135 – OPEX – Foundation Series – Customer Service Delivery Made Easy – Week 2 – THE BACKBONE OF OUR ORGANISATION… THE OPS HANDBOOK
March 22, 2023
Marianne Rutz
Episode 134 – OPEX – Foundation Series – Customer Service Delivery Made Easy – Week 1 – 3 POWERFUL STEPS TO ENSURE YOU HIRE THE RIGHT PEOPLE!
March 15, 2023
Marianne Rutz
Episode 133 – OPEX – Leading Ladies – Wendy Sellers – The HR Lady
February 8, 2023
Marianne Rutz
Episode 132 – OPEX- Leading Ladies – Marybeth Gregg
February 1, 2023
Marianne Rutz
Episode 131 – OPEX – Where is your customer Service going Wrong?
January 26, 2023
Marianne Rutz
Episode 130 – OPEX – Perspective is Key
January 19, 2023
Marianne Rutz
Episode 129 – OPEX- Leading Gents – Ken Babcock – It Takes Two To Tango
January 11, 2023
Marianne Rutz
Episode 128 – OPEX – Happy New Year 2023 – Revisit – Your daily 15 minute fix to success
January 4, 2023
Marianne Rutz
Search Results placeholder

© Copyright 2025 Rutz Consulting. Privacy Policy