Episode 12 – How Signify Set Up a Truly Global Customer Service Model – with Bart-Hendrik Huisman

Bart-Hendrik Huisman, Head of Customer Satisfaction with Signify and I, discuss what it takes to set up a global operation, starting in Kuala Lumpur ending in Puerto Rico.

My client today is an expert in the lighting industry! Just look at the light-bulb you may have in your home, or the Smart Lighting solution you may have – it could be from Signify – formerly Philips Lighting.

In today’s interview, Bart-Hendrik Huisman, Head of Customer Satisfaction with Signify and I, discuss what it takes to set up a global operation, starting in Kuala Lumpur ending in Puerto Rico. 2 Years ago Signify went on a journey which saw the business model change in Signify, but not the value the customer would get when needing support.

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