Episode 20 – Talking the Mental Health Truth – with BJ Kennedy
We all know somebody who suffered from burnout. Listen to this very powerful episode - I’m sure you can take so much away, both for yourself and for your staff.
We all know somebody, that knows somebody who suffered from burnout in our very busy and pressurised industry!
I’m humbled and honoured that my previous line manager and now good friend B J Kennedy – is talking very candidly with us about his mental exhaustion in 2010. He was working 84hrs per week in an extremely busy environment – but had his wife buying a new home – one he never even saw before they moved in!
Something had to give!
Listen to this very powerful episode – I’m sure you can take so much away, both for yourself and for your staff.
Episode 44 – OpEx with Marianne Rutz – Your Daily 15 Minute Fix for Success
Two weeks ago we kicked off the LEAP Team Performance Turnaround Bootcamp with a German Class of Frontline People Managers. Their first training was around what type of manager they are, based on their individual Kolbe A Index and a Leadership Assessment Questionnaire the guys had to fill in.
Episode 43 – OpEx with Marianne Rutz – 7 Reasons Why You Should Treat Your Contact Centre Unit as if it was Your OWN Business!
In today’s episode I’m taking you behind the scenes of Rutz Consulting – and in fact of any operation that I have led in the past! You all know by now, that my contact centre career has taken me to BIG names such as Hertz, PayPal, Sitel, Ralph Lauren, Santander… the list goes on.