Episode 20 – Talking the Mental Health Truth – with BJ Kennedy
We all know somebody who suffered from burnout. Listen to this very powerful episode - I’m sure you can take so much away, both for yourself and for your staff.
We all know somebody, that knows somebody who suffered from burnout in our very busy and pressurised industry!
I’m humbled and honoured that my previous line manager and now good friend B J Kennedy – is talking very candidly with us about his mental exhaustion in 2010. He was working 84hrs per week in an extremely busy environment – but had his wife buying a new home – one he never even saw before they moved in!
Something had to give!
Listen to this very powerful episode – I’m sure you can take so much away, both for yourself and for your staff.
OpEx with Marianne Rutz – Bonus Episode 1 – Black Friday is Coming – Is your Team Ready?
Every day I see and hear it from front line managers in contact centres and customer service centres – Everyday leaders worry about peak season! Every day I hear team members being stressed out about peak!