Episode 30 – OpEx with Marianne Rutz – Operational Structure for Sustainable Success – with Alicia Butler Pierre
My guest today is a lady I absolutely admire! She founded a boutique operations management firm 15 years ago and to date serves CEO’s of Small Businesses but also C-Suite Executives as a consultant to instil operational excellence in their businesses!
Alicia reviews her clients’ business infrastructure by using her very own Kasennu Framework for Business Infrastructure. Wow – She will tell us a story two!
Alicia is the host of the weekly Business Infrastructure: Curing Back Office Blues podcast. She also authored a two time Amazon bestseller book “Behind the Facade: How to Structure Company Operations for Sustainable Success! Alicia and I only met a couple of months ago – but we hit it off! There are people who’s path you cross – and you simply click with them Alicia is one of these people. Her mantra is simple and applies to everything she does: “Leave it better than you found it.”
Episode 44 – OpEx with Marianne Rutz – Your Daily 15 Minute Fix for Success
Two weeks ago we kicked off the LEAP Team Performance Turnaround Bootcamp with a German Class of Frontline People Managers. Their first training was around what type of manager they are, based on their individual Kolbe A Index and a Leadership Assessment Questionnaire the guys had to fill in.
Episode 43 – OpEx with Marianne Rutz – 7 Reasons Why You Should Treat Your Contact Centre Unit as if it was Your OWN Business!
In today’s episode I’m taking you behind the scenes of Rutz Consulting – and in fact of any operation that I have led in the past! You all know by now, that my contact centre career has taken me to BIG names such as Hertz, PayPal, Sitel, Ralph Lauren, Santander… the list goes on.