Hands up who has ever thought of starting their own contact centre? Bringing tailor-made solutions to businesses and well and truly caring about clients and employees?
We all know how much hard work goes into starting a business. It’s no different in the contact centre world. With his entrepreneurial spirit and approach my guest John Deviln of Ascensos not only built one successful contact centre, no – he did it again!
John and I discuss his secret sauce (and boy – there must be one, Contact Centres are a tough gig). We also share our views on why we keep it simple.
And…. whilst everyone is talking customer experience, customer effort John has one outstanding philosophy: Reduce Client Effort. That’s what small, boutique solutions do – we reduce bureaucracy and make it easy for our clients.
John and his team are proud of their Non-Cookie Cutter approach! John also talks about #theAteam – which has kind of become his digital marketing handle and we learn how Archie – the dog, Recognition VP and Chief Fundraiser, plays his role in the business.
Not to forget – what has ballet dancing got to do with it?
ResourcesJohn Devlin on Linkedin
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My Podcast is produced by Unavoided Media