Episode 39 – OpEx with Marianne Rutz – AI – What Has Recruitment Got to Do With It?
Artificial Intelligence - a buzz word in the contact centre world - and one that can eat up a lot of resources, money and, frankly, often does not produce the desired result.
My guests today are David Naylor from Humanotics and Paul Carter from Customer Management Resources. Two experts in their fields – working together helping contact centres to get their Artificial Intelligence gathering right, employing people with unique skill-sets to drive the results and subsequently the savings that firms are looking for.
Episode 59 – OpEx with Marianne Rutz – Karen Levett – Inside the Chat(ter)box
You probably have used the chat function offered by a number of businesses such as banks, airlines, hotels, credit card companies…. And most probably you had mixed emotions and experiences with using this tool.