Episode 39 – OpEx with Marianne Rutz – AI – What Has Recruitment Got to Do With It?
Artificial Intelligence - a buzz word in the contact centre world - and one that can eat up a lot of resources, money and, frankly, often does not produce the desired result.
My guests today are David Naylor from Humanotics and Paul Carter from Customer Management Resources. Two experts in their fields – working together helping contact centres to get their Artificial Intelligence gathering right, employing people with unique skill-sets to drive the results and subsequently the savings that firms are looking for.
Episode 38 – OpEx with Marianne Rutz – The Real Deal with Alexander de Groot – Procurement
My guest and his team just recently won the European Customer Centricity Award 2020 in “Digital Transformation” and “Best Measurement in Customer Experience” – recognizing Signify’s digital transformation of their Customer NPS programme.