My guest today is David Rumble - an out-sourcing expert like no other! But not only that, David is also a consultant, who has built more than one successful consultancy agency in the contact centre space!
We all know that consultants have a mixed reputation – so what David has got to share is not only how to be a consultant but also what it takes to bring about real change in the industry.
Adding value as consultants can be hard, as we are not only implementing change – we teach people how to do things – so that we can make ourselves redundant. And that’s the difference between a freelancer and a consultant.
David is also a dedicated supporter of a number of charities and not for profit organisations. One charity very close to Dave is Ballboys – and he will tell you why!
ResourcesDavid at LinkedIn
Marianne at LinkedIn
My Podcast is produced by Unavoided Media