You probably have used the chat function offered by a number of businesses such as banks, airlines, hotels, credit card companies…. And most probably you had mixed emotions and experiences with using this tool.
Now – as a contact centre channel goes – chat has been around for a long time! Yet – it is also one of the tools, that if going wrong, it’s badly wrong!
As a managing partner of the Live Chat Factory, Karen and her team work with brands on their chat presence. But not only does she train chat-etiquette (and yes – there is such a thing!) – she takes on your chat function, services it with her team and makes your chat experience an awesome – well worth chatting experience!
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Marianne on LinkedIn
My Podcast is produced by Unavoided Media