This week, I had the absolute pleasure of joining Hans Luyts on his podcast – The IT Knowledge Management Podcast. Hans is a knowledge management consultant who works with IT managers who are tired of ineffective communication and knowledge utilization bottlenecking their team’s productivity. I have also had the privilege of knowing him for many years and …
It’s been over a month since our first ever Leaders in Service Summit has passed, and what an event it was! Our aim here at Rutz Consulting was to bring world leaders together to share their knowledge, insight and expertise with our audience. The recently published British Customer Satisfaction Index 2021 at first glance doesn’t …
It was my great privilege to be invited to speak at this recent event, organised by ultimate.ai. The event was a Customer Experience webinar and I was part of a panel of accomplished women leaders in the industry. The video of the webinar can be viewed here (my segment begins at the 1hr 20min mark!). …